FAQs

Yes!  We are licensed, bonded, and insured
through Pet Care Insurance.

All of our ZiZi’s are comfortable and competent to administer basic oral and topical medications.  We are certified by the American Red Cross in basic pet first aid and CPR.  Medications that require a more specific skill set or hands on training such as injections can be accommodated on a case-by-case basis.  Please let us know on your new client form your specific needs so we can discuss more!

The first step is to submit a new client inquiry form.  Then, ZiZi’s pets will be in touch within 48 business hours with next steps to schedule a meet and greet.

Your ZiZi is like the USPS, we will be there for your pet in rain, snow, sleet or and the like!!  The few exceptions to this would include national emergencies, stay at home orders, or road conditions physically preventing us from accessing your home.  When weather conditions in summer reach over 80 degrees, your pets' health and safety from heat exhaustion and heat stroke is of the utmost importance.  On any extreme heat days you can expect your sitter to give your pup a quick potty break followed by some indoor playtime to beat the heat.  If your pup is deterred by rain, we will employ the same structure of potty break and play to your walk. 

Yes!  We care for your whole crew at your home for overnight stays.  Tandem walks with pups from the same household are limited to 2-3 dogs per walk based on weight to not exceed over 150 lbs.

Of course!  The most important thing for us is for you to feel that your pet is right at home with your ZiZi.  For daytime check-ins or walks, you will receive a full recap of your visit along with a photo.  For overnight services, you can expect at least one photo and update daily and send as many photos and videos as we can throughout the stay!  We utilize the Time To Pet app software for those who enjoy having real time updates with push notifications set right to your phone or e-mail updates for those who prefer less frequent notifications.

Administrative hours for booking inquiries, invoicing questions, and similar are Monday-Friday 9AM-5PM.  Working hours during which we schedule timed services and are available to check in or out for overnight services are daily between 8AM-9PM.  We are occasionally able to accommodate after hours bookings on a case-by-case basis for an additional surcharge.  During an active overnight booking, your sitter will be available for communications and updates during our normal working hours of 8AM-9PM and will always reply to you within 24 hours. 

Yes, we require all dogs and cats to have a current and up to date Rabies vaccination certification on file within 1 week of your booking dates.  Exceptions to this include puppies under 16 weeks of age and medically exempt pets with a letter from your veterinarian. 

No, we do not have any breed restrictions as we assess potential clients based on temperament and behavioral history.  Pets with either a documented and undocumented bite history must be disclosed prior to booking to ensure we have a team member with the appropriate experience and skill set to care for your pet safely and comfortably.

No, we do not currently offer any services at any location other than your home.